customer service

Customer Service & Support

This program is in partnership with Central New Mexico Community College (CNMCC). Students enrolled in this college course certificate program will be provided an opportunity to enhance their English language and business professional skills as related to employability and customer service. Upon completion of the program, students will earn a Customer Service Certificate or Bilingual Customer Service Certificate from CNMCC.

Through the coursework, students will also learn how to apply customer relations principles focused largely on central Ohio's in-demand customer service industries. Students will have an opportunity to earn credentials in both Retail Industry Fundamentals and Customer Service and Sales. These credentials center on customer service skills, communication, organization, and professional business.

Info Sheet

Career Opportunities

Customer Service and Support
Client Success Manager
Client Support Officer
Customer Advocate
Customer Experience Agent
Customer Experience Specialist
Customer Service Agent
Customer Success Advisor
Customer Support Associate

Career Skills Developed

Microsoft Word
PowerPoint
Excel
Outlook
Customer Service Skills
Communication
Organization
Professional Business
Time Management

Program Highlights

Opportunity to earn the following Industry Credentials:
- RISE Up Customer Service and Sales
- Retail Industry Funamentals
Potential College Credit:
- Business Professionalism(3)
- Fundamentals of Information Literacy & Systems (3)
- Customer Relations (3)
- Introduction to Entrepreneurship (3)
- Business English (3)
- Telephone Techniques (3)

Curriculum Plan

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South-Western City School District Career Tech

It is the policy of the South-Western City School District not to discriminate, in violation of federal, state, or local laws, on the basis of race, color, national origin, ancestry, citizenship, veteran’s status, religion, disability, age, gender, genetic information, or sexual orientation in admission to access to, treatment in, or employment in any service, program, or activity sponsored by the South-Western City School District. The Board’s policy of nondiscrimination extends to students, staff, job applicants, the general public, and individuals or organizations with whom it does business. Inquiries or complaints regarding compliance with this policy or the nondiscrimination requirements of the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, Title II, Title VI or Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendment Act of 1972, Age Uniformed Services, Executive Order 11246, Equal Pay Act, Immigration Act of 1990, Ohio Revised Code, and Columbus City Code should be directed to Amber Hufford, Student Services Coordinator, 3805 Marlane Drive, Grove City, Ohio 43123-3304, telephone 801-3000, or to the Office for Civil Rights, U.S. Department of Education, or the U.S. Equal Employment Opportunity Commission. Copies of the Nondiscrimination and Anti-Harassment Policy and Grievance Procedures are available in all school administrative offices, the Board of Education office, the Southwest Public Librarys, and on the South-Western City School's website at www.swcsd.us.